Answers Australian Call Centre Services

Inbound Services

Action Line

Extend your opening hours, provide better service and stay in touch with your clients.

Action line is a fast, efficient, personalised telephone answering / message service answered in your own, company or trading name. 7 days per week, 24 hours per day.

Your callers know it’s a message service when they’re welcomed by one of our friendly team. They appreciate talking to a real person and leave a message detailing their needs.

All callers are prompted for contact name, message and contact phone number. Messages are despatched via mobile text (SMS), mobile pager, fax or email within 30 seconds of the callers disconnecting.

Reception Services

Reception / Telephone Answering Service provides a cost effective way for you to keep in touch with your business. All incoming calls are answered by one of ANSWER SERVICES skilled telephonists and text messages are immediately dispatched via pager, mobile phone, email or fax.

Business Help Desk

Service options are available covering both business hours and after hours periods. These options may be tailored to suit your needs, from a 'short break' or 'overflow' service to relieve your own telephonist, through to a full 24 hour service to handle all your business calls.

Corporate Help Desk
Client specific “premium”

Help Desk teams are charged with the task of catering to callers needs to the point of problem or enquiry resolution and are able to provide a seamless transition from client in house services to ANSWER SERVICES outsourced assistance.

Often connected into the clients system, Answers corporate team are trained specifically to handle all client enquiries as though they were at the clients premises.

Campaign Response

Dedicated teams handle the enquiry, deliver the detail, engage the caller and take the order.

Additionally, online credit card processing can be part of the package. 

Orders / messages are delivered immediately or the next day via email / fax / mobile text / paging or out calling.

Orders can be delivered in CSV format if required.

Outbound Services

The Answers Call Centre team are available 24 hours a day, 7 days a week to greet your callers personally in a warm and welcoming manner.

We are able to provide Call Centre Services to Perth, Brisbane, Melbourne, Sydney, Darwin, Canberra Adelaide and regional areas with normal telephone / internet access.

Experience the Answers difference 
Ph 1800 891 381 or find out more detail on our Call Centre Services page.