Call Centre Services
Inbound telephone calls are answered by our skilled telephonists giving relevant information to the caller and taking the required order or message as specified by the client.
Outbound services provide a convenient, professional solution to gathering or updating data. Our trained personnel are available when required for outcalling to both business and consumer based markets.
Inbound Telephone AnsweringKeeping things simple … that’s one of Answers strengths. Answers has narrowed its inbound service range down to five initial choices, each of which can be tailored to suit. Action Line1 week FREE Trial available Extend your opening hours, provide better service and stay in touch with your clients. Action line is a fast, efficient, personalised message service answered in your own, company or trading name. 7 days per week, 24 hours per day. Your callers know it’s a message service when they’re welcomed by one of our friendly telephone answering team. They appreciate talking to a real person and leave a message detailing their needs. All callers are prompted for contact name, message and contact phone number. Messages are despatched via mobile text (SMS), mobile pager, fax or email within 30 seconds of the callers disconnecting. Reception Services1 week FREE Trial available Answers Reception Service is an effective and economical way to stay in touch with your business. All telephone calls are answered personally in your company trading name, messages are taken and immediately dispatched. The Answering Service is activated by a simple call diversion facility on your incoming line transferring all calls to Answers Contact Centre. Answers fully trained receptionists answer all incoming phone calls with your personalised greeting advising that the person they require is presently unavailable / in a meeting / with a client, offering to take a message on your behalf. Messages are delivered immediately via: • Message Pager • Mobile Text • Facsimile Answers Reception Service is ideal for: • Small to Medium sized business requiring a personalised profile. • Busy executives unable to handle all calls, wanting to prioritise their contacts. • Business requiring 24 hours 7 days contactability. • Flood affected businesses Business Help Desk1 week FREE Trial available Answers Business Help Desk offers the complete package with a ’one phone call‘ resolution objective. The Answers team caters for the simplest request through to complex, information delivery and escalation procedures. Corporate Help DeskThis is Answers ultimate service package providing “client specific” operational personnel to handle client calls. This is the creation of an “actual client call centre” within Answers Call Centre and emulates our Business Help Desk in function. Whether it’s handling a large reception environment, Technical centre or Customer service pool, Answers can provide the personnel or employ your existing team to provide a smooth transition from your premises to ours. With the latest reporting technology and telecommunications platforms you will be astounded at the information about your call traffic you will be able to collate. Let Answers provide the resources both in people and systems whilst you set about building your core business strategies. Campaign ResponseDedicated teams handle the enquiry, deliver the detail, engage the caller and take the order. Additionally, online credit card processing can be part of the package. Orders / messages are delivered immediately or the next day via email / fax / mobile text / paging or out calling. Orders can be delivered in CSV format if required. |
Outbound Phone CallsOur Outbound Services provide a convenient, professional solution to gathering or updating data. ANSWER SERVICES trained personnel are available when required for outcalling to both business and consumer based markets. Utilising the very latest in technology the ANSWER SERVICES team is able to design database input screen layouts incorporating client specfic scripting requirements. This ensures incoming data is captured efficiently and effectively with report formats tailored to the needs of the client. Outbound services include:• Promotional Campaign follow through • Client database updating • Client satisfaction surveys • Independent service level evaluations • Regular client order register • Time centered client booking • Telemarketing services Answers Set Budget PackageMany Answers clients have a Budgeted amount set aside for their Telemarketing Campaigns. Through Answers Daily Statistical reporting, clients are kept informed each day as to how their campaigns stand against their budget.
Telemarketing 10hr Trial Pack (very popular) Some Answers clients are new to Telemarketing as a promotional channel and are not sure about how the costs will stack up. Answers solve the issue by providing 600 minutes (10 hours) of Operator Talk Time, all script creation and daily reporting for a set package amount. This way the client can “Trial” Telemarketing, knowing their budgeted costs.
Answers Auto voice PackageAnswers predictive dialler system is able to dial a preselected Database of numbers and deliver a pre-recorded message to the person answering the phone or to any Answer phone / Voicemail wanting to take a message. Great for Retail Store specials or Company Promotions! Answers Corporate PackageRelax, while the Answers Team handle all the details from Database Sourcing, Script writing, Reporting, right down to mailing follow up letters, books, DVD’s or delivering products (fulfilment)
We are able to provide Answering Services to Perth, Brisbane, Melbourne, Sydney, Darwin, Canberra Adelaide and regional areas with normal telephone / internet access.
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